Davida Amsden,Howard Butler,Robert Amsden: SPC Simplified for Services : Practical tools for continuous quality improvement


Description
In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation.
A lively playtime adventure that becomes a warm and cozy bedtime book perfect for every little knight-in-training. From the illustrator of the award-winning "We re Going on a Bear Hunt." "Named a SPC Simplified for Services : Practical tools for continuous quality improvement download PDF Best Book of the Year by "Brainpickings "and" Book Riot" Ex-champion bull rider-turned-cutting-horse cowboy Joe Daniels isn't quite sure how he ended up sleeping in a horse trough wearing nothing but his Stetson and cowboy boots. But now he's wide-awake, and a citified woman is glaring down at him. His goal? Get rid of her ASAP. The obstacle? Fighting the attraction he feels toward the blond-haired filly with the big, vulnerable eyes.When out-of-work wedding planner Mariah Callahan learns that her estranged father has left her a rundown ranch in Jubilee, she has no choice but to accept it. Her goal? Redeem her career by planning local weddings. The obstacle? One emotionally wounded, hard-living cowboy who stirs her guilt, her heartstrings, and her long-burned cowgirl roots . . .
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Author: Davida Amsden,Howard Butler,Robert Amsden
Number of Pages: 300 pages
Published Date: 31 Jul 1991
Publisher: Chapman and Hall
Publication Country: London, United Kingdom
Language: English
ISBN: 9780412447402
Download Link: Click Here
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